With combined expertise in product formulation and functional nutrition, our experts look forward to offering a holistic review of the KOKOBÉRNA herbal tea supplements and skincare products that can help you start to feel better and naturally maintain healthy, glowing skin.


+ How long will my consult last?

Each consult is approximately 15 minutes, which is the perfect amount of time to discuss your skincare and/or wellness routine, ask any questions you have, and receive product tips and recommendations to support the holistic health of your skin and inner well-being.

+ What can I expect during my appointment?

When you book a consultation with us, you'll receive tailored advice on how to select and how to apply the right products for your Skincare, Hair Care, and Wellness needs.

+ Should I bring anything to my consult?

When you begin the registration process, you will be invited to complete a questionnaire which allows us to prepare recommendations tailored to your needs. You also have the option to submit 1-2 photos of your skin, from different angles, in natural lighting before your scheduled virtual appointment. For maximum efficiency of your time, we suggest having a list of questions ahead of time that you would like to ask.

+ How can I reschedule or cancel my appointment?

Please note all appointments must be cancelled 24 hours prior to their booked time to be eligible for a refund. You may reschedule, if needed. In every reminder sent to the email address that registered the appointment, there are options to both cancel and reschedule.

+ How are the consultations held?

You may choose how you want to be contacted: by phone, video call, or in-person at our Chicago boutique. All virtual consults are held via Zoom. We recommend turning your camera on if you are comfortable, as we will also be on camera.

+ How can I get in touch with questions after my appointment?

After your consult, we will email your personalized routine and any recommended products or tips with links to buy. For further questions, you can reply to the email guestservice@kokoberna.com particularly if there are questions about your product recommendations or website related issues.