Get Rewarded for Shopping

You are automatically enrolled in our rewards program after your first KOKOBÉRNA purchase. Discover amazing benefits and unlock even more rewards with every purchase you make. The more you spend, the more you earn, the more you save.

The start of a really rewarding friendship.

The more you spend, the more exclusive perks you receive as our way of expressing gratitude for your loyalty.

BRONZE | $50 to $999

- $10 Welcome Bonus Rewards
- Earn 2% back in reward dollars
- Eligible for 5% lifetime offer on products
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Double reward shopping days

SILVER | $1K to $2,999

- $50 Bonus Rewards in your account
- Earn 4% back in reward dollars
- Eligible for 5% lifetime offer on products
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Services up to $50
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Double reward shopping days
- Private shopping party with 1 guest

GOLD | $3K to $5,999

- $100 Bonus Rewards in your account
- Earn 6% back in reward dollars
- Eligible for 5% lifetime offer on products
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Services up to $75
- One Complimentary Local Delivery Service
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Double reward shopping days
- Private shopping party with 2 guests

PLATINUM | $6K to $9,999

- $150 Bonus Rewards in your account
- Earn 8% back in reward dollars
- Eligible for 7% lifetime offer on products
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Services up to $100
- Two Complimentary Local Delivery Services
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Double reward shopping days
- Private shopping party with 2 guests

CROWN | $10K+

- $200 Bonus Rewards in your account
- Earn 10% back in reward dollars
- Eligible for 10% lifetime offer on products
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Services up to $150
- Three Complimentary Local Delivery Services
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Double reward shopping days
- Additional exclusive perks
- Private shopping party with 4 guests

The more you spend, the more you earn...

Spend $235 earn up to $24 KBD
Spend $500 earn up to $50 KBD
Spend $750 earn up to $75 KBD
Spend $1,500 earn up to $150 KBD

Membership tiers are based on a cumulative lifetime spend (less discount, taxes, shipping, and local delivery fees) and takes virtually every one of your KOKOBÉRNA orders into account. Qualified KOKOBÉRNA Purchases include those purchased through KOKOBÉRNA Instagram + Facebook Checkout, KOKOBÉRNA Google Shopping, KOKOBÉRNA events, KOKOBÉRNA boutiques, or KOKOBERNA.COM. Orders purchased through third-party stockists or online marketplaces do not qualify and are ineligible.

FAQs

You automatically become a member of the KOKOBÉRNA Rewards Program after your first purchase on kokoberna.com or when you shop in our stores.

KOKOBÉRNA Reward Dollars ("KBD") are earned on every order and membership tiers are earned based on total lifetime spend with KOKOBÉRNA. Total lifetime spend is cumulative and does not include discounts, taxes, and shipping fees, where applicable.

The best email address you provide at point of checkout is the email attached to your KOKOBÉRNA rewards account. If an alternate email needs to be updated, please email us at guestservice@kokoberna.com to update this information. If you have duplicate email addresses on file, only one will be eligible to receive rewards and the other will not track your orders.

Brand ambassadors, influencers, contractors, and wholesale accounts are excluded from participating in the KOKOBÉRNA Rewards Program.

No, you do not need to make a purchase in order to activate your kokoberna.com account.

As soon as your account is created, we recommend setting up your referral link and start referring KOKOBÉRNA to your friends. You will earn reward dollars toward your account 30 days after they complete their transaction.

When you’re ready to make your first purchase, you may use the referral dollars earned and earn reward dollars to be used toward your next purchase.

With each purchase on kokoberna.com or in our stores, you will earn reward dollars on every order to use toward your next purchase.

Reward dollars earned on every purchase will be available on an electronic loyalty card in your kokoberna.com account to use 30 days after the purchase date. Reward dollars earned will accumulate on your loyalty card however, each reward dollar earned has its own expiration date.

Activate and login to your kokoberna.com account to keep track of reward dollars earned and when they expire. Rewards dollars earned exclude taxes, discounts, and shipping fees, where applicable.

To check your KOKOBÉRNA Rewards balance:
1) Sign in to your kokoberna.com account.
2) Click “Check Your Loyalty Card Balance” to view how much reward dollars are available and when they expire.

Newly earned Rewards post to your account 30 days after your purchase. During that period, they will be displayed as “Pending” in your account.

KOKOBÉRNA Rewards expire between 30-180 days from the date they are issued, whichever is applicable. KOKOBÉRNA Rewards have no cash value and are purely for promotional purposes. Rewards and Gift Certificates cannot be redeemed for cash.

1) Prior to making a purchase, sign in to your kokoberna.com account to check your loyalty reward status which shows the amount of Rewards earned, the Rewards available to use, and your loyalty code to use at checkout.

2) Add products to your cart.

3) At the bottom of the cart page, click “Apply Your Reward Dollars” prior to checkout. This option displays if you have any earned reward dollars to redeem prior to checkout.

4) If you miss this step, you may copy and paste your loyalty code into the discount box at checkout and hit “Apply”.

Email us with any questions you may have.

We encourage you to redeem your reward dollars often, so that you get to experience the full benefits of the My KOKOBÉRNA Club program including product, gifts, experiences, and events.

All unredeemed reward dollars expire when you have not engaged in reward activity associated with your Club account (through purchase or redemption for Rewards or Birthday Gift) for 6 months or more.

If you have questions regarding the date of your last point activity or your last purchase, you may email guestservice@kokoberna.com or call 1-312-380-9441 for more information.

In addition, reward dollars will automatically expire if your Membership is revoked or otherwise cancelled.

Yes, you may use a choice of discount code in addition to your Rewards or Gift Certificate Code at checkout.

Membership tiers are based on a cumulative lifetime spend (less discount, taxes, shipping, and local delivery fees) and takes virtually every one of your KOKOBÉRNA orders into account. Qualified KOKOBÉRNA Purchases include those purchased through KOKOBÉRNA Instagram + Facebook Checkout, KOKOBÉRNA Google Shopping, KOKOBÉRNA events, KOKOBÉRNA boutiques, or KOKOBERNA.COM. Orders purchased through third-party stockists or online marketplaces do not qualify and are ineligible.

Members can login into their account, generate their own unique referral link, and share this link on their social channels or send it to friends and family with a personalized message.

A successful referral is when a friend or family who has never purchased in the store before, clicks your referral link and purchases through that link. They immediately receive $20 in KOKOBÉRNA Rewards to use toward their purchase. We then award you, the referring member, $10 in KOKOBÉRNA Rewards 30 days after they complete their purchase.

When a prospective customer enters the store using this link and makes a qualified purchase, the algorithm checks that:
1) This is their first purchase
2) They don't use the same email (or variation of the email) of the person that referred them, and
3) They don't use the same IP address.

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