Get Rewarded for Shopping

You are automatically enrolled in our generous rewards program after your first KOKOBÉRNA purchase. Discover amazing benefits and unlock even more rewards with every purchase you make. The more you spend, the more you save.

The start of a really rewarding friendship.

The more you spend, the more exclusive perks you receive as our way of expressing gratitude for your loyalty.

BRONZE | $50 to $1,000

- $10 Welcome Bonus Reward Dollars
- Earn 7% back in reward dollars
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Bonus reward shopping days

SILVER | $1,000 to $5,000

- $50 Bonus Reward Dollars in your account
- Earn 10% back in reward dollars
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Credit up to $50
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Bonus reward shopping days
- Private shopping and well-being party with 1 guest

GOLD | $5,000 to $10,000

- $100 Bonus Reward Dollars in your account
- Earn 12% back in reward dollars
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Credit up to $75
- One Complimentary Local Delivery Service
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Bonus reward shopping days
- Private shopping and well-being party with 2 guests

PLATINUM | $10,000 to $20,000

- $150 Bonus Reward Dollars in your account
- Earn 15% back in reward dollars
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Credit up to $100
- Two Complimentary Local Delivery Services
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Bonus reward shopping days
- Private shopping and well-being party with 3 guests

CROWN | $20K+

- $200 Bonus Rewards in your account
- Earn 20% back in reward dollars
- Earn $10 in reward dollars for each referral
- Earn $10+ in reward dollars for each review
- Complimentary Well-Being Credit up to $150
- Three Complimentary Local Delivery Services
- Complimentary U.S. Shipping on $150+ orders
- Complimentary mini gift with every order
- Bonus reward shopping days
- Additional exclusive perks
- Private shopping and well-being party with 4 guests

The more you spend, the more you save...

Spend $235 earn back up to $47
Spend $500 earn back up to $100
Spend $750 earn back up to $150
Spend $1,500 earn back up to $300

Membership tiers are based on a cumulative lifetime spend (less discount, taxes, shipping, and local delivery fees) and takes virtually every one of your KOKOBÉRNA orders into account. Qualified KOKOBÉRNA Purchases include those purchased through KOKOBÉRNA Instagram + Facebook Checkout, KOKOBÉRNA Google Shopping, KOKOBÉRNA events, KOKOBÉRNA boutiques, or KOKOBERNA.COM. Orders purchased through third-party stockists or online marketplaces do not qualify and are ineligible. Terms and conditions of the rewards program are subject to change without prior notification. Updated May 24, 2022.

FAQs

You automatically become a member of the KOKOBÉRNA Rewards Program ("Program") after your first purchase on kokoberna.com or when you shop in our company-owned stores.

On joining the Program, each member (‘Member’) will be issued a digital KOKOBÉRNA Rewards Card and unique membership code (‘Rewards Card’) which will entitle the Member to participate in the Program. The digital Rewards Card resides in your kokoberna.com account and is attached to the initial email used.

KOKOBÉRNA Rewards are issued via email. To enroll in the Program in store, online or via phone, simply provide your first and last name, birthday and month, a mailing address, an email address and a unique phone number that you have the right to use.

KOKOBÉRNA Members are responsible for keeping their contact information up to date by logging into their kokoberna.com account. KOKOBERNA, INC. is not responsible for communications, offers, or rewards sent to out-of-date email addresses.

KOKOBÉRNA Reward Dollars are earned on every order and membership tiers are earned based on total lifetime spend with KOKOBÉRNA. Total lifetime spend is cumulative and does not include discounts, taxes, and shipping fees, where applicable.

Rewards Cards are limited to one per person and are for personal use by the registered cardholder only.

Rewards Cards cannot be shared, distributed or used for commercial purposes.

The best email address you provide at the initial point of checkout is the email attached to your KOKOBÉRNA Rewards Card. If an alternate email needs to be used, you may do so by updating your kokoberna.com account information or by sending Guest Service an email at guestservice@kokoberna.com. If you have duplicate email addresses on file, only one will be eligible to receive rewards and the other will not track your total cumulative spend.

Brand ambassadors, influencers, contractors, and wholesale accounts are excluded from participating in the KOKOBÉRNA Rewards Program.

KOKOBERNA, INC. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the Last Updated Date shown in the revised Terms and Conditions. By continuing to participate in the Program, you are agreeing to the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you visit the Program website.

No, you do not need to make a purchase in order to activate your kokoberna.com account.

As soon as your account is created, we recommend setting up your referral link and start referring KOKOBÉRNA to your friends. You will earn reward dollars toward your account 30 days after they complete their transaction.

When you’re ready to make your first purchase, you may use the referral dollars earned plus earn reward dollars back on your purchases to be used toward your next purchase.

With each purchase on kokoberna.com or in our stores, you will earn Reward Dollars on every order to use toward your next purchase.

Rewards are issued via email.

There will be a minimum 30-day waiting period from time of transaction or ship date, whichever is later, until rewards “vest.”

Rewards are issued electronically with a 180-day expiration date to the Member’s registered email address after a 30-day post-purchase or post-shipment vesting period.

Reward dollars earned on every purchase will be available on an electronic Reward Card in your kokoberna.com account to use 30 days after the purchase date. Reward dollars earned will accumulate on your loyalty card however, each reward dollar earned has its own expiration date.

Activate and login to your kokoberna.com account to keep track of reward dollars earned and when they expire. Rewards dollars earned exclude taxes, discounts, and shipping fees, where applicable.

1) Prior to making a purchase, sign in to your kokoberna.com account with the email initially used to purchase products or book a service.

This email is tied to your kokoberna.com account and a secondary email address with its own rewards cannot be combined. If this the case, please do not hesitate to contact our guestservice@kokoberna.com and we can assist you with this.

2) Add products to your cart.

3) At the bottom of the cart page, select the terms and conditions, and click “Apply Your Reward Dollars” prior to checkout. This option displays if you have any earned reward dollars to redeem prior to checkout.

4) If you miss the above step, you may copy and paste your loyalty code into the discount box at checkout and hit “Apply”.

Reward Dollars can be earned on every purchase, including experiences. However, Reward Dollars earned cannot be applied toward experiences and other qualifying exclusions.

You may email us with any questions you have.

Taxes, shipping, local delivery charges, service gratuities, and items fulfilled by third parties (including e-Gift Cards, affiliate links, and prescribed supplements) are not eligible toward your cumulative lifetime spend. Volume gift card purchases, bulk orders, wholesale orders, affiliate/ambassador orders, donations, and bag fees are also not eligible to earn rewards.

Discounts, bonus reward offers, and redemption exclusions

Unless expressly included as part of a promotion, several departments are excluded from Reward Dollar Redemption including (but not limited to): Consultations, Services, Classes + Workshops, e-Gift Cards, Prescribed Supplements, Private Retreats, as well as affiliated brand partnership links. In other words, you may earn Reward Dollars on the above items however, all Reward Dollars earned can only be redeemed toward physical skin care, body care, hair care, and wellness products.

Please ask in-store for a full list of exclusions, including excluded brands. Discount offers cannot be used in conjunction with any other offer or promotion or exchanged for cash. For the avoidance of doubt, discount or bonus reward offers cannot be used at third-party outlets.

KOKOBERNA, INC. reserves the right to add additional exclusions at any time, as needed.

Reward Dollars expire 180 days from the date they are issued.

Membership Tier will be downgraded or forfeited after 12 months of inactivity on the rewards account.

If you have questions regarding the date of your last point activity or your last purchase, you may email guestservice@kokoberna.com or call 1-312-380-9441 for more information.

TERMINATION AND FORFEITURE
Subject to any requirements or limitations of applicable law, KOKOBERNA, INC. may at any time for any reason change or terminate the Program and these Program Terms without notice.

KOKOBERNA, INC. reserves the right to terminate you from the Program and to deny future membership if we deem your conduct to violate these Terms.

Resellers are excluded from the program and from receiving Rewards. If KOKOBERNA, INC. mistakenly issues Rewards for resale purchases, it reserves the right to deduct those improperly awarded Rewards and/or to invalidate improperly issued Reward Certificates as well as to terminate such accounts. If you are found, in the sole discretion of KOKOBERNA, INC. to be a reseller, your account may be terminated.

If the Program terminates or your Account is closed, all Rewards Balances will be forfeited. Additionally, your Rewards balance will be forfeited if you or any authorized user violates the Program Terms or engages in any fraudulent activity, misuse or any activity deemed to be abusive or gaming conduct related to the Program as determined in KOKOBERNA, INC.’s sole discretion.

In addition, reward dollars will automatically expire if your Membership is revoked or otherwise cancelled.

To check your KOKOBÉRNA Rewards balance:
1) Sign in to your kokoberna.com account.
2) Click “Check Your Loyalty Card Balance” to view how much reward dollars are available and when they expire.

Newly earned Rewards post to your account 30 days after your purchase. During that period, they will be displayed as “Pending” in your account.

KOKOBÉRNA Rewards expire between 30-180 days from the date they are issued, whichever is applicable. KOKOBÉRNA Rewards have no cash value and are purely for promotional purposes. Rewards and Gift Certificates cannot be redeemed for cash.

Yes, you may use a choice of discount code in addition to your Rewards or Gift Certificate Code at checkout.

Members will be assigned a membership tier level according to their cumulative lifetime spend (‘Membership Tier’).

Membership Tiers are based on a cumulative lifetime spend (less discount, taxes, gratuities, shipping, and local delivery fees) and takes every one of your KOKOBÉRNA purchases into account. Qualified KOKOBÉRNA Purchases include those purchased through KOKOBÉRNA Instagram + Facebook Checkout, KOKOBÉRNA Google Shopping, KOKOBÉRNA events, KOKOBÉRNA boutiques, or KOKOBERNA.COM. Orders purchased through third-party stockists or online marketplaces do not qualify and are ineligible.

KOKOBÉRNA reserves the right (in its discretion) to substitute and/or change these spend levels at any time.

Members can progress to a higher Membership Tier and will retain that higher Membership Tier for the remainder of that calendar year, or 12 months from the most recent purchase (the ‘Reward Year’).

Members are required to meet the relevant spend threshold during the Reward Year in order to retain that higher Membership Tier for a further calendar year, otherwise they will be downgraded by one Membership Tier level after the end of the Reward Year. 

Any refunds processed during a calendar year will reduce the Member’s total level of spend for the purpose of determining their Membership Tier (regardless of when the refund is processed).

KOKOBERNA, INC. reserves the right to reverse a Membership Tier upgrade and deduct any Reward Dollars earned as a result of any refunds processed.

Members can login into their account, generate their own unique referral link, and share this link on their social channels or send it to friends and family with a personalized message.

A successful referral is when a friend or family who has never purchased in the store before, clicks your referral link and purchases through that link.

They immediately receive KOKOBÉRNA Reward Dollars to use toward their purchase. We then award you, the referring member, your earned KOKOBÉRNA Rewards 30 days after they complete their purchase.

When a prospective customer enters the store using this link and makes a qualified purchase, the algorithm checks that:
1) This is their first purchase
2) They don't use the same email (or variation of the email) of the person that referred them, and
3) They don't use the same IP address.

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