WELLNESS CONCERNS: A preventative well-being bundle for those experiencing hormone-related symptoms to include adult acne, autoimmune conditions, brain fog, digestive tract symptoms, dry itchy skin, sluggish liver and gastrointestinal detoxification, hot flashes, hysterectomy post-care, irregular periods, memory and mood, menopause support, menstrual cramps, night sweats, peri-menopause support, PMS symptoms (anxiety, muscle aches, insomnia, fatigue, headaches), post-menopause support, pre-conception support, sleep and stress relief, vaginal dryness, resistant bloating. ^

Daily stress, aging, lifestyle changes, and poor diet all have one thing in common: they can upset hormone health, causing changes in skin, immunity, mood, energy level, and sexual health. Inspired by fourteen generations of West African women, this thoughtfully curated routine offers holistic well-being to help women feel vibrant, have more compassion for themselves, and experience better health.

• Improve overall female health ^
• Restore and sustain a healthy hormone balance ^
• Detox and rejuvenate the liver and brain ^
• Hot flashes, night sweats, and improve sleep ^
• Reduce mood swings and “brain fog”; improve sleep ^
• Reduce bloating and release resistant belly fat ^
• Improve vaginal dryness and increase libido
• Offers fertility and pre-conception support in your later years ^
• Reduce growth of uterine fibroids, polyps, & cysts ^
• Minimize heavy bleeding and painful cramping ^
• Ease dryness and lubricate from the inside ^
• Support for hysterectomy side effects ^
• Hydrate and repair the skin's microbiome from hormonal flare-ups ^

^ These statements have not been evaluated by the U.S. Federal Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Caution is recommended when consuming herbs while on any medication, as the herbs could both potentiate as well as diminish the effects of any prescribed drug/medication uptake^ so use good common sense and enjoy responsibly. As with all supplements, we recommend you consult a qualified physician or healthcare practitioner before using herbal products particularly if you are pregnant, breastfeeding, consuming alcohol, or are taking prescribed medications such as blood thinners, and/or have a medical condition. Not for use in persons with hypertension, auto-immune disease, liver disorders, edema, severe kidney insufficiency, low blood potassium, or heart disease. Take a week-long break between automatic replenishments. Keep away from children.

A lot of thought has been put into our compounded herbal blends.
• It is why we spend 4-6 weeks bio-dynamically syncing each micro batch to its highest frequencies, why our specific method strengthens the synergistic effects of our potentized herbal blends to bring vitality to those who appreciate the fine art of nature.

THERAPEUTIC PRINCIPLES OF HERBS
• To ensure a gradual assimilation into deeper cellular tissues^, it is best to follow our moderate dosage recommendations to maintain general health and wellness.
• Feel free to adjust up as needed for therapeutic purposes.
• Consume no more than 3-4 cups of tisane in a 24-hour period.
• The scientific research shows there is a nearly 300% increase in urinary hormone metabolites with drinking when compared to non-drinkers. This means there is a higher likelihood that consuming alcohol beverages increases the amount of hormones circulating in the body which could exacerbate symptoms such as low Vitamin D levels, low bone density, increased late night cravings, increased fat storage because alcohol signals the body not to burn fat, increased risk of breast cancer, liver issues, inefficient metabolism, etc. Most alcohol contain histamines so if you are already stressed or dealing with a heavy allergen burden/autoimmune condition, consuming alcohol could be a little tough. Like everything in life, moderation and individual biochemistry is what counts.

THE ART OF THE BREW
Tea needs a master hand to bring out its noblest qualities
• Best temperature for herbal tea is ~ 80°C/176°F.
• Covering herbs, while brewing, holds in delicate plant oils that contain healing compounds.
• When decocting, we recommend a stainless-steel saucepan on the lowest simmer setting without boiling. Copper pots and earthenware are also recommended.
o Aluminum and non-stick cookware should never be used because these are coated metals that are easily absorbed into the body despite what the gorgeous marketing tells you.

NUTRITION TIPS
• Limit consumption of alcohol while ingesting herbal products/supplements that support hormone balancing.
• Moderate consumption of caffeine, even green teas, oolong, earl grey, white, matcha, and yerba mate.
• Limit consumption of mucous-forming foods.
• Incorporate more whole food sources into your diet.
• Add a fistful of lightly steamed cruciferous vegetables such as broccoli, brussel sprouts, cauliflower, and cabbage to every meal.
• Stay hydrated and drink at least 2L of fluid per day to include the tisanes.
• If you are an athlete, pregnant, or over the age of 65, increase your fluid intake by 1L (4 additional cups).


PRECAUTIONS
• In everything we do, we are maniacal about the details and therefore we do not recommend making “iced tea”, microwaving the tisane, or adding sweeteners; yes, even natural sweeteners.
• Allow the therapeutic effects of the medicinal tisanes to work and please enjoy responsibly.

^These statements have not been evaluated by the U.S. Federal Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Using original family-owned recipes from West African monarchs of Old Calabar Kingdom and grounded in science which have now passed from mother to daughter, 14 generations of renowned herbalists and counting.

In the KOKOBÉRNA tradition, the world’s finest and most expensive natural organic indigenous ingredients are ethically sourced, cold-processed, and blended using absolutely no chemicals, additives, or synthetic preservatives.

Preserving the integrity of our formulas, our skin care preparations correspond to the physiological membrane structure of the natural skin barrier which makes them deeply therapeutic in significantly improving the skin and preventing and/or helping to slow down the premature skin aging process. Our wellness herbal tea supplements encapsulate the active medicinal properties of the raw herbs, essential oils, and powdered extracts that holistically support multi-body systems.

Our natural, organic, and active ingredients may have slight variations from harvest to harvest and enhanced using traditional biodynamic principles synced to the thirty-day lunar cycle. Always fresh, our products are handcrafted each week in micro-batches.

In this way, we continue to bring you exquisite therapeutic skincare and wellness products to holistically nurture your daily self-care and elevate your well-being rituals for instant and exceptional results.

With each use, you will see consistent results. May you always be #kokobernabeautiful 🤍

Shipping

We offer a variety of complimentary and paid options for shipping and delivery. We do not ship to PO Boxes or APO addresses.

Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and are not responsible for lost or stolen packages.

COMPLIMENTARY SHIPPING
Complimentary shipping on orders with spend of $200 or more and delivered to addresses within the 49 contiguous United States.

Complimentary international shipping on orders with spend of $500 or more and delivered to addresses outside the 49 contiguous United States.

PAID SHIPPING
We deliver worldwide and recommend Google Mapping your delivery address to ensure smooth shipping and a stress-free customs experience.

INTERNATIONAL SHIPPING
Kindly note, international customers are responsible for any, and all, destination country’s taxes, duties and custom fees or delays due to international customs issues such as product regulations. We deliver worldwide and recommend Google Mapping your delivery address to ensure smooth shipping and a stress-free customs experience.

CURBSIDE PICKUP
The Customer Service Team will email/text when the order is ready for pick up at a selected appointment time.

For curbside pickup - upon arrival, please remain in your car and text us your license plate number and the make/model of your car. A team member will bring your products out to your car. The curbside address will be provided when the pickup order is ready.

SAME-DAY LOCAL DELIVERY
Within a 5km radius from the nearest KOKOBÉRNA boutique.
$20 delivery fee

SHIPPING PARTNERS (“CARRIER”)
We are serious about reducing our environmental footprint, and we know you are, as well. We've selected UPS as our primary carrier, and participate in their Carbon Neutral program. When you ship with us via UPS, we purchase carbon offsets based on the amount of carbon associated with a typical shipment to offset the climate impact of each shipment. Additionally, UPS has a global initiative to reduce fuel, conserve energy, recycle and operate responsibly. In addition, we partner with other sustainably minded carriers to include USPS, FedEx, and DHL.

INCORRECT ADDRESS ISSUES
We know mistakes can happen. If you've entered an incorrect address, please let us know as quickly as you can. In some cases, we can update the address prior to your shipment going out. If your order has already shipped, we can help you reroute your packages, but you are responsible for any additional shipping or address correction fees charged by the carrier.

REFUSING SHIPMENT
If you refuse your shipment and the order is returned to us, it is considered a non-authorized return and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. If you have any questions about this, please let us know at guestservice@kokoberna.com.

TROUBLESHOOTING SHIPPING ISSUES
If KOKOBÉRNA has made a shipping error, we will re-ship to you as quickly as we can and using expedited shipping at our expense.

WON'T BE HOME FOR YOUR ORDER?
Consider having your order delivered to a nearby carrier-owned store. This is an important option if you are shipping during hot or cold weather, or if you will have to leave your package in an unsecure area.

DAMAGED, MISSING OR LOST IN TRANSIT ITEMS
While we pack your orders with extreme care, the shipping carrier can sometimes still damage orders. Inspect all packages at the time of acceptance and carefully verify the extent, if any, of damage in the presence of the driver. If possible, keep all packing materials and boxes intact. First notify KOKOBÉRNA to start a claim. Please take photos of all damage and email them to guestservice@kokoberna.com and we will gladly take care of the claim for you. The only time we cannot handle the claim for you is if you shipped your order under your carrier's account number. If that is the case, then please call the carrier and let them know you have a claim to make.

If the driver is already gone, please still follow the steps above. It is very important to take photos of all products in the original packing boxes. Please keep everything together, as KOKOBÉRNA will need to contact the shipping carrier to inspect the damage or loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by KOKOBÉRNA or a claim number has been issued to us by the carrier.

You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim will not be able to be verified.

This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 20-30 days for resolution. We will help to get you your product again, but we must have resolution of status before we can reship without payment for the new shipment. If you are not at home for time of package delivery and if you feel you are in an area where someone might pick up and walk off with your delivered package, we highly recommend that you request "signature required upon delivery" when you place your order. You can do so by making a note in the order comments field prior to checking out. 

Returns

Due to the nature of our products and FDA manufacturing regulations, KOKOBÉRNA cannot accept returns.

While we do offer refunds and replacements on products that are damaged during shipping or that are failing, we will need documentation from our shipping partners that damaged did in fact occur.

Because KOKOBÉRNA uses the highest-quality freshest natural and organic ingredients possible to sell our handcrafted creations, we do not source huge lots of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature. For example, a plant seed oil may fluctuate in color and scent depending on the growing conditions, varietal, harvest time, etc. The fact is, nature is never identical therefore there may be variations in the final product.

Although a rare occurrence, certain plant ingredients might cause skin reactivity due to factors beyond our control. To ensure skin compatibility, please review the product's list of complete ingredients prior to placing your order as we do not offer returns. An in-depth complimentary skin consult with a KOKOBÉRNA Skin Expert is highly recommended should you have any questions prior to purchase.

If you feel that there is a problem with your order, please contact us within 5 days of receiving it. To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.

BEFORE PLACING AN ORDER
Double-check your shopping cart to make sure it includes the correct products you intended to purchase. You can also talk with our customer service team to learn more about our products. A consultation with a KOKOBÉRNA Skin Expert is highly recommended should you have any questions prior to purchase.

AFTER PLACING AN ORDER
Check your email for your order confirmation. It is best to do this immediately after placing an order so that you can catch any errors in real time and contact us before your order ships. For example, you may have provided an incorrect shipping address or accidentally ordered the wrong size of a product. It's okay--it happens! If you catch the error quickly, and let us know, we can fix it. However, once your order is out the door it is unfortunately not returnable.

If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact them at guestservice@kokoberna.com.

IF YOU NEED TO CANCEL AN ORDER
We process orders as quickly as possible, which means some orders may ship same day. Therefore, to prevent delays we don't have a set window of time during which cancellations are guaranteed. Please ensure your order is correct before submitting, as submitted orders will be treated as final and won't be cancellable after they are shipped.

If you need to request changes or cancellations on an order, please email guestservice@kokoberna.com as soon as possible.

Orders placed over the weekend will be processed the following business day.

Please note, custom orders cannot be cancelled and include a prior agreed to non-refundable service fee.

If a change needs to be made to your order, please notify us within 24 hours. No changes or cancellations can be made after 24 hours.