FAQs
Yes, KOKOBÉRNA offers e-Gift cards.
Our beautifully designed e-Gift cards can only be used in the country it has been purchased, either on e-commerce at kokoberna.com for products only or in our U.S. Boutiques for products and beauty services.
We currently don't offer physical gift cards in keeping with our sustainability focus.
Yes, the KOKOBÉRNA e-Gift Card expires one year from the date purchased and depending on the value, it may be used on one or more occasions before its expiration date.
Yes, you may gift multiple e-Gift cards as follows:
Select amount, select "GIVE A GIFT CARD", insert the recipient details, add a personalized message, select the delivery date, and click "ADD TO CART".
You may repeat this process for each additional recipient.
Once you reach the cart page, you will see all the e-Gift cards with the corresponding recipient details and personalized messages.
You may now checkout.
The KOKOBÉRNA e-Gift Card is offered in increments ranging from $50 USD to $2,000 USD.
First off, if you are the recipient of a lovely e-Gift Card or Digital Certificate, hello and welcome to KOKOBÉRNA. We are happy to have you and may check your balance here.
e-Commerce (Products Only)
At checkout, enter the e-Gift/ Loyalty Card code. The card value will automatically be deducted from your merchandise total. If the purchase amount is less than the card value, a balance will remain on the card and can be applied to future purchases.
Retail Boutique (Products + Services + Experiences)
At the Boutique, you may pull up the e-Gift/ Loyalty Card code on your phone or Apple Wallet. The card will be scanned and the value will automatically be deducted from your total. If the purchase amount is less than the card value, a balance will remain on the card and can be applied to future purchases.
Please note that KOKOBÉRNA e-Gift Cards cannot be used to pay for experiences/services online.
Thank you so much for gifting the experience of KOKOBÉRNA.
KOKOBÉRNA e-Gift cards are valid for one year from the date of purchase.
KOKOBÉRNA e-Gift cards are non-refundable and cannot be transferred, exchanged - even
partially, in the event of loss, theft, or expiration.
KOKOBÉRNA e-Gift cards may not be used to purchase another gift card.
KOKOBÉRNA e-Gift cards cannot be redeemed for cash.
A KOKOBÉRNA e-Gift card may be combined with another gift card or any other accepted means of payment at the point of sale in a KOKOBÉRNA Boutique or during checkout at KOKOBERNA.COM.
Promotions cannot be applied to the purchase of a KOKOBÉRNA e-Gift card. If other merchandise is included in your order, the promotional value will only apply to those items.